Who is eligible for the Affirm payment option?
Affirm is only offered to individuals in the US with a US mobile number, shipping address and SSN.

Does Affirm perform a credit check?
Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score. If you apply for more loans, Affirm may perform additional ‘soft’ credit checks to ensure that they offer you the best financing options possible.

Where do I make my monthly payments?
You can make your payments through your Affirm account at affirm.com/pay

Can I change my shipping address?
No. Changing a shipping address post transaction completion is not allowed. The transaction must be cancelled and you must place the order again with the desired shipping address.

How do I return and get refunded for my purchase?
Review our Return Policy to initiate a return, or contact us immediately to cancel your order prior to shipment. Once your order has been approved for cancellation or return, the charge is removed from the Affirm account, minus any restocking fees per our Return Policy. 

For questions related to your Affirm loan, payments, or related your Affirm account, contact Affirm directly at help@affirm.com. Or read more Affirm FAQs on the Affirm site.